cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hewwcci
Level 7
Report Inappropriate Content
Message 1 of 9

Request for refund

Jump to solution

Hello

I'm so frustrated with the auto renewal which I did not agree upon .

My credit card was charged without my consent.

Trying to call customer service but the number is wrong and not in service.

Totally unacceptable.

PLEASE REFUND .

 

 

1 Solution

Accepted Solutions
AvinashP
Moderator
Moderator
Report Inappropriate Content
Message 9 of 9

Re: Request for refund (HIGH URGENCY)

Jump to solution

Hi @hewwcci,

Requesting you to confirm the details on the private message to initiate refund. 

Thanks,
Avinash.

View solution in original post

8 Replies
AvinashP
Moderator
Moderator
Report Inappropriate Content
Message 2 of 9

Re: Request for refund

Jump to solution

Hi @hewwcci,

We are truly sorry for the inconvenience caused, I have sent a personal message. Kindly revert back with the requested details to assist you further.

Thanks,
Avinash.

hewwcci
Level 7
Report Inappropriate Content
Message 3 of 9

Re: Request for refund

Jump to solution

I can’t seem to find my pm box 

please guide 

cyberdude
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 9

Re: Request for refund

Jump to solution

hello,

to access private message sent by moderator do as follows;

if you are logged in to this community you will see an envelop/mailicon next to your username right upperside.

if you click on this envelop/mailicon you will see the private message overthere.

click on message to open and below of openend message is a reply button ect.

if you don't see this envelop/mailicon try using Edge or Firefox browser. 

i am using Edge browser and  envelop/mail icon is visible and working. another user that was using different browser switched to Firefox and was working.

hope this helps ?

greetings

hewwcci
Level 7
Report Inappropriate Content
Message 5 of 9

Re: Request for refund

Jump to solution

 

hi. 
i have tried both edge & Firefox , this is what I see .. there isn’t any mail icon . 
pls assist 

4D0A0AC7-1C75-4149-B037-6DF9CA7EF4B9.png

 

cyberdude
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 9

Re: Request for refund

Jump to solution

Hello,

thank you for your update.

i would like to ask if you could check the following perhaps;

1. if you rightclick on your desktop of your computer and click for display settings is this set to 100 % ?

if so than could you check the following setting;

2. if you click on your username right upperside  and select my settings.

select from upperline ; preferences

next  from second line select Private Messenger

you see Turn on private messenges and Receive email notifications ect.

are both enabled ?

does this help perhaps ?

cyberdude
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 9

Re: Request for refund

Jump to solution

Hi,

i would like to ask if the suggestions above could solve the issue not showing icons ?

if not in additon maybe this can be of help aswell;

if you use your phone to access this community change using laptop/desktop computer

if this still is of no help you could try the following;

if you click on the moderator name AvinasP  on the leftside somewhat up of this topic you can sent a private message from your end to the moderator.

when clicked on the name you will see on the rightside ; sent a private message

click on this and mention your private emailadres as contact and mention that you can not access private message in community.

also include link of this topic as reference of message sent.

hope this helps you further

greetings

 

hewwcci
Level 7
Report Inappropriate Content
Message 8 of 9

Re: Request for refund (HIGH URGENCY)

Jump to solution

Hi 

I did not receive any call though I have left my contact info and etc in my previous message replying to their request from me.

please be informed that, I do not wish to receive any calls from now since I am always in meeting/ at work and too busy to answer calls

Kindly just refund the renewal fee to my credit card.  ( I DID NOT AGREE ON AUTO RENEWAL)

Also, please guide me on how to stop the auto renewal subscription for future.

I hope your side can solve this as soon as possible . This is frustrating. 

Thanks

AvinashP
Moderator
Moderator
Report Inappropriate Content
Message 9 of 9

Re: Request for refund (HIGH URGENCY)

Jump to solution

Hi @hewwcci,

Requesting you to confirm the details on the private message to initiate refund. 

Thanks,
Avinash.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community