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Sam1234
Contributor
Message 1 of 2
‎06-27-2022 02:00 AM

Request for refund

I am from Taiwan. My subscription is automatically renewed several days ago, and the renewed fee was also charged. I have changed the setting and I want to request for refund.

However, when I browse the web page - customer support, the button to contact the person is invalid. 

I have tried several times but it is still in vain. Especially, I cannot find the telephone number in whole website.

I am from Taiwan. Is there anyone who can help me to solve the issue? Or, can McAfee managers can contact me? 

Very much appreciated!!

 

 

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2
‎06-28-2022 09:13 AM

Re: Request for refund

Hi @Sam1234 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

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* Important Terms and Offer Details:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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  • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
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 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
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