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js88
Contributor
Message 1 of 5

Request Refund

Hello,

 

I no longer have the device on which i used McAfee, and i was charged from my auto-renew, i'd like a refund and cancellation of my renewal. 

 

thanks you

4 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 5

Re: Request Refund

Hi @js88 ,

Greetings from McAfee

We're sorry to inform you that we don't have an option to initiate refunds through the community, so we recommend that you contact support on 866-622-3911 or connect with McAfee Chat Support team using the link below.

Support Link: McAfee Consumer Support

Regards,

Kumar

js88
Contributor
Message 3 of 5

Re: Request Refund

I've called and been on hold for over 2 HOURS!!!!!!! that is insane. I am not waiting on hold all day for you to refund me money that shouldn't have been taken in the first place. 

 

your "contact support" link you shared led me right back to here, you dont even have a virtual chat person or option

Kumar_suman
Moderator
Moderator
Message 4 of 5

Re: Request Refund

Hi @js88 ,

Really sorry for the inconvenience caused. I have sent you a private message. Kindly revert back with the required details to assist you further on this.

Regards,

Kumar

 

Kumar_suman
Moderator
Moderator
Message 5 of 5

Re: Request Refund

Hi @js88 ,

Regards from McAfee.

As we discussed on call, we have initiated the refund from our end. The order number for refund is #CSCS2912122429

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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