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kunpark
Contributor
Message 1 of 4
‎04-26-2022 05:21 AM

Renewal refund

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I have been trying to get a refund for an automatic renewed subscription of a product I do not use anymore With no success. 

Reaching Mcafee by phone is impossible for me. 

My renewal date was today which is within 60 days.

2 people had this problem.
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1 Solution

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Edward_Franso
Moderator
Moderator
Message 2 of 4
‎04-26-2022 06:21 AM

Re: Renewal refund

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Hi @kunpark 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer using the below link.

McAfee Chat Support -

Regards,
Edward Franso

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Edward_Franso
Moderator
Moderator
Message 2 of 4
‎04-26-2022 06:21 AM

Re: Renewal refund

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Hi @kunpark 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer using the below link.

McAfee Chat Support -

Regards,
Edward Franso

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Sophie-21st
Contributor II
Message 3 of 4
‎04-26-2022 06:22 AM

Re: Renewal refund

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I sent an email to McAfee to request the refund around 20 mins ago . As you said that reaching McAfee by the  phone is impossible for me as well.   The auto-renewal has been charged 4 days ago, and I am totally entitled to request the refund based on their regulation or policy or clauses within 30-60 days  .  Hopefully could solve the issue soon.

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kdcesc
Contributor
Message 4 of 4
‎04-26-2022 09:17 PM

Re: Renewal refund

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I have the same problem

please tell me which email do you send?

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