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saiwong
Contributor II
Message 1 of 2

Renewal question

Hello,

Just wish to post to get clarity on renewal steps if you are renewing via0
shop purchase of 1 year subscription card (with product key inside) rather than via McAfee website.

Am I right I need to do the following steps

1. wait for subscription to expire

2. uninstall current product using (MCPR) Tool (McAfee Consumer Product Removal)

3. goto url ->  mcafee.com/activate entering product key & email address
    I assume choosing to create new product key slot rather than extend previous expired slot

4. download software and install

My question is, during software install does it somehow prompt user to associate with user account with product key in it (e.g. entering email address & then finding subscription product key that way)

Also, am I correct that if this lookup via email address takes place ,it will ignore expired licences & only look for active ones ?

1 Reply
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 2

Re: Renewal question

Hello @saiwong ,

Based on your query here you would like to confirm the steps on how to activate the product key, and yes the steps you have mentioned below is appropriate. Once you activate the key, download and install the software the valid product should be installed is doesn't request the user to associate with user account.

If in case you have any more concerns, we recommend you to check the below support article for activating the key.

How to activate a McAfee product subscription with a product card

Also instead of reinstalling the whole McAfee by running MCPR after activating you could update the subscription directly with the windows install helper tool which is explained in this below article.

You see an alert that your subscription has expired

Regards,
Rajiv S

 

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