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Jurobbo
Contributor
Message 1 of 4
‎03-18-2021 07:48 AM

Renewal notification

I received an email to confirm renewal had been taken from my account but had not received an email in advance notifying me of the fee and date it would be charged. I have now cancelled auto renewal but no longer have the laptop and want to arrange a refund. However the support telephone number you advise calling is not being answered and I’ve waited nearly an hour. This is not acceptable. Please arrange a refund ASAP my ref number given is 2932824201. Thank you 

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3 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 4
‎03-18-2021 11:19 AM

Re: Renewal notification

Hi @Jurobbo 

We are truly sorry for the inconvenience. Please access the below link to reach our chat support to process your refund query or you may also contact us on our toll free number 866-622-3911 if you are from USA or canada. 

Chat support 

Thanks 

 

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Peacekeeper
MVP
MVP
Message 3 of 4
‎03-18-2021 07:02 PM

Re: Renewal notification

When You get in contact they will if you ask offer a discounted price. the auto renewal price is usually a tad higher

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Jurobbo
Contributor
Message 4 of 4
‎03-21-2021 03:27 AM

Re: Renewal notification

I was unable to get through on the line you suggest here. I was on hold for an hour both times. I do not want a discounted price because I no longer own the laptop. so please arrange for my refund to go into my account ASAP. Thank you 

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