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Alex4
Level 7
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Message 1 of 2

Refunds request

Hello,

I have been charged twice USD 159.99, in December 2021 and January 2022, for automatic renewals. I would like to request a refund for those as I do not wish to renew. I tried contacting the support through the chat and have been said someone would call me back. Since then I did not receive any call.

Furthermore, the aforementioned renewals are for subscriptions on the same device. Over the last years I have been double charged for protection on a single device. At the time I already opened a ticket that stayed unanswered for months.

Would it please be possible to sort these things out ?

Thank you.

 

1 Reply
Allwyn_GI
Moderator
Moderator
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Message 2 of 2

Re: Refunds request

Hi @Alex4,

Sorry for the inconvenience caused. I have sent you a personal message. Kindly check and respond to it.

Regards,

Allwyn I

 

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