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John11
Level 7
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Message 1 of 5

Refund

I need to know how to get a refund. The customer service is so confusing. I am unable to reach them. Is there an easier way to request a refund without contacting the trashy customer service? I was unaware that my auto renewal is turned on. Thank you!

4 Replies

Re: Refund

Hi @John11 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support by using the below link.

McAfee Chat Support

Regards, 
Hari Durairaj

J_Ryan
Level 7
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Message 3 of 5

Re: Refund

Hi, 

I am asking whether there are other ways to initiate a refund other than the given numbers and Mcafee chat support. It always goes on loop and the numbers provided are not accessible in my country. So please provide for an alternative method to initiate a refund.

J_Ryan
Level 7
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Message 4 of 5

Re: Refund

I am asking for a refund of payment for auto renewal. The numbers provided are not accessible in my country. I have been waiting for a reply for months now. Provide for an alternative method to initiate a refund. 

Re: Refund

I checked another communities and found REFUND REQUEST (Philippines). I hope to get a reply there as well.
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