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lils
Level 7
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Message 1 of 3

Hi,

I realised on Saturday 11/4/2020 that I was charged 99.95€ for the renewal of my subscription. I had no idea about the auto renewal and I still have one month left on my last subscription so I didn't expect this charge. I sent a refund request on your consumer service once I realised but I still haven't received a reply. I would really appreciate if you could help me get my refund as fast as possible cause I am in need of the money.

Thanks in advance.

1 Solution

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Madhan
McAfee Retired
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Message 2 of 3

Re: Refund

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Hi @lils 

Auto Renewal helps your subscription renew automatically ensuring your devices are protected all the time.

Please visit this McAfee Article that has more information on Auto Renewal.

We kindly request you to contact our support by accessing the link below and provide all relevant information. They can help renew the product with a discount, if you want to continue using our service to protect all your devices. If you still need assistance in processing a refund, please let them know and they will help you.

McAfee Support

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

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2 Replies
Madhan
McAfee Retired
McAfee Retired
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Message 2 of 3

Re: Refund

Jump to solution

Hi @lils 

Auto Renewal helps your subscription renew automatically ensuring your devices are protected all the time.

Please visit this McAfee Article that has more information on Auto Renewal.

We kindly request you to contact our support by accessing the link below and provide all relevant information. They can help renew the product with a discount, if you want to continue using our service to protect all your devices. If you still need assistance in processing a refund, please let them know and they will help you.

McAfee Support

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

Re: Refund

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I would add that if you want to stay with McAfee when you call and ask the talk to customer service you can ask for a discount on that price they charged. others have got this. Might depend on who you talk to but a paying customer abet paying half is better than no customer.

Just a thought

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