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jud31
Level 7
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Message 1 of 4

Refund request

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You have taken an unauthorized payment from my bank using my debit card for a product that I do not have nor want. I want a refund. I have tried calling the US number but it does not work (I am in Europe). I have also tried logging a complaint on your website which also does not work - it sends me round on a circular loop. Please tell me how I can contact you to request a refund.

1 Solution

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Re: Refund request

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Hi @jud31 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 0-207-949-0107 or connect using the below link.

McAfee Consumer Support -

Regards,
Edward Franso 

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3 Replies

Re: Refund request

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Hi @jud31 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer using the below link.

McAfee Chat Support - 

Regards,
Edward Franso

jud31
Level 7
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Message 3 of 4

Re: Refund request

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The chat support is absolutely hopeless. I'm going round in circles and getting nowhere. I can't phone the US number. Is there any other way of contacting this company?

Re: Refund request

Jump to solution

Hi @jud31 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 0-207-949-0107 or connect using the below link.

McAfee Consumer Support -

Regards,
Edward Franso 

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