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Tom1231
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Message 1 of 8

Refund for auto renewal

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Hello, I got charged for an auto renewal and it was very expensive, I want to cancel my subscription please and get a refund please. I tried to contact the customer support but, it only gives me a call option and when I call nothing works, the phone number not working for me,the phone says it doesn't exist. I saw that I can get a refund for auto renewal annual subscription from 60 days from purchase. Can you please help me get a refund please cause I can't find any other way to contact you. Thanks in advance. 

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Rajiv_s1
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Message 4 of 8

Re: Refund for auto renewal

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Hello @Tom1231 ,

Based on the nature of the issue we have sent you a private message, kindly check and respond so that we can take this further.

Regards,
Rajiv S 

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Rajiv_s1
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Message 2 of 8

Re: Refund for auto renewal

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Hello @Tom1231 

We are extremely sorry for the inconvenience caused, unfortunately we dont have an option to initiate refund through community so we kindly suggest you to contact support by accessing the below link. If in case you have any concerns please feel free to reply back to this post.

Support Link.

Regards,
Rajiv S

Tom1231
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Message 3 of 8

Re: Refund for auto renewal

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@Rajiv_s1 Hello Rajiv, thank you for replying, I tried the support link that you sent several time but refund is only available through calling mcaffe in USA and they give me a phone number 1-800..... Which is incorrect, such phone number doesn't exist. I was very glad if I could chat but refund option only available for calls. And thus is the only option to get a refund in the customer support, do you have another option how can I get a refund because the charge was extremely expensive. 

Rajiv_s1
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Message 4 of 8

Re: Refund for auto renewal

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Hello @Tom1231 ,

Based on the nature of the issue we have sent you a private message, kindly check and respond so that we can take this further.

Regards,
Rajiv S 

Tom1231
Level 8
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Message 5 of 8

Re: Refund for auto renewal

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@Rajiv_s1 Thank you very much, I got the refund, I think my mistake was that I forgot to add + to the phone number of the mcafee support.

cr0zz
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Message 6 of 8

Re: Refund for auto renewal

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Hi

I would also like to raise for a refund but i cannot seem to contact the staff.

Thanks

 

Re: Refund for auto renewal

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HOW DID YOU GET THE REFUND?

Re: Refund for auto renewal

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I was not aware that auto renewal was on. I have already turned it off, but I would please like to get a refund for what was charged to my card. 

Thanks.

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