Refund for auto renewal

[Marah_h]

I got charged for auto renewal unexpectedly, and would like a full refund please. 

[Marah_h]

This is the order number: CS2931818352

[Allwyn_GI]

Hi @Marah_h,

Sorry for the inconvenience. I have sent you a personal message. Kindly check and respond to it. 

Regards,

Allwyn I

[Marah_h]

How can I find the personal msg please?

[cyberdude]

hello,

if you are logged in to this community you see above on the right side a bell icon and mail icon.

if you click on this mail icon you can find the private message.

iclick on this message to open and below at this message there is a reply button ect.

hope this helps

greetings

[Marah_h]

I couldn’t access the msg. Can you contact me differently please?

[Allwyn_GI]

Hi @Marah_h,

Please let us know whether you are using your phone device to check the personal message. If it is phone device we request you to use a alternate computer device to view the message.

Alternatively you can click on my name to send a personal message (personal information to contact and help you)

Note: Kindly, don't post those information in the forum message.

Regards,

Allwyn I

[Marah_h]

Hi,

I replied to your msg, but wasn't contacted yet.

Thanks.