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vicki68
Level 7
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Message 1 of 8

Refund for an auto renewel

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I had switched auto renewel to off when I got the renewel email in Dec. However you still took the money through my PayPal. It doesn't run out until 6/2/22 so I'd like a full refund. I waited ages to use your chat only to be told they can't deal with refunds. They said someone would call, nobody did. I called and nobody answered. Why is it so difficult to get your money back. I've wasted hours on this already. Please help me, I don't have the laptop anymore and I simply can't afford to lose £90

1 Solution

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Allwyn_GI
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Message 8 of 8

Re: Refund for an auto renewel

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Hi @vicki68,

As discussed on call, your refund has been initiated and it would be credited within 5-7 days. Your service request is  1- 93922571. We are moving this post to closure.

Regards,

Allwyn I

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7 Replies
Allwyn_GI
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Message 2 of 8

Re: Refund for an auto renewel

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Hi @vicki68,

Sorry for the convenience caused. I have sent a personal message. Kindly check and respond it. 

Regards,

Allwyn I

vicki68
Level 7
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Message 3 of 8

Re: Refund for an auto renewel

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I think I've replied as you said, I'm new to this so can you confirm you have everything you need from me
Allwyn_GI
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Message 4 of 8

Re: Refund for an auto renewel

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Hi @vicki68,

I did not receive the personal message which you sent me. I have sent you another personal message. Kindly check and respond to it.

Regards,

Allwyn I

vicki68
Level 7
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Message 5 of 8

Re: Refund for an auto renewel

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Sorry but how do I find my private messages and reply to them? Your message came through on email but I can't even find how to reply on this?
Thanks
Allwyn_GI
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Message 6 of 8

Re: Refund for an auto renewel

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Hi @vicki68,

Please let us know whether you are using your phone device to check the personal message. If it is phone device we request you to use a alternate computer device to view the message.

Alternatively you can click on my name to send a personal message (personal information to contact and help you)

Note: Kindly, don't post those information in the forum message.

Regards,

Allwyn I

vicki68
Level 7
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Message 7 of 8

Re: Refund for an auto renewel

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I'm using my phone as I don't have a working laptop
Allwyn_GI
Moderator
Moderator
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Message 8 of 8

Re: Refund for an auto renewel

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Hi @vicki68,

As discussed on call, your refund has been initiated and it would be credited within 5-7 days. Your service request is  1- 93922571. We are moving this post to closure.

Regards,

Allwyn I

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