Refund for Auto-Renewal

[Khaikhuphanga]

Dear McAfee Team,

I have purchased a McAfee product two years ago for my laptop and actually, I appreciate the security or protection done by your product thus far. It is auto renewed with a very expensive amount that I won't be able to afford it. So I decided not to renew it. 

Please kindly make a refund for the Auto-Renewal, done on 20-05-2021. I can provide the invoice reference number and the amount if needed.

Regards,

Hang.

[Madhan · Accepted solution]

Hello @Khaikhuphanga 

Auto Renewal is a feature that helps renew your subscription  automatically ensuring you are protected continuously from threats on your devices/computers. For more info on Auto Renewal, please access the below McAfee Article,

FAQs for the McAfee Auto-Renewal program

We are sorry to inform that there is no option to provide refund through Community. We kindly request you to contact our support where they can check your account/subscription and help you with a refund.

McAfee Support

Regards,
Madhan M

[Khaikhuphanga]

@Madhan

I have tried repeatedly to this 18004412010 number for help, but when the call was transferred to the support agent for further assistance there is no support agent for the customer🤔.

Regards,

Hang.

[phoom26]

I have the same problem but I can't dial to 18004412010 in the first place to connect with the agent.Did they solve your problem yet?

[Khaikhuphanga]

In the process. I was asked to give a response regarding the SR (Service Request). Do you happen to know where to do this?