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StaceLL
Contributor
Message 1 of 2

Refund after double subscription

Can anyone help , I was charged a renewal just there for £49.99 when in fact I already have an active subscription, they won’t give me my money back and instead merged them together so I wouldn’t have to pay until 2023 but im not happy at all I want my refund back as I’m only going to have this for 1 year so it is completely useless to me! I don’t think it’s fair doing that as you state in your Ts and Cs about refunds and now your not giving me one? I want someone to help asap I’m really not happy at all and I’m a customer of yours already 

1 Reply
Kumar_suman
Moderator
Moderator
Message 2 of 2

Re: Refund after double subscription

Hi @StaceLL 

Greetings from McAfee

We're sorry to inform you that we don't have an option to initiate refunds through the community, so we recommend that you contact support on 0800 028 7581 or connect through chat using the link below. You can ask for refund instead of merging both subscription together. Kindly update us the outcome.

Support Link: McAfee Consumer Support

Regards,

Kumar

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