Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 4

Refund Request - from South Africa

Hi, I would like to request a refund for an auto renewal that was deducted from my bank account .  I have tried to contact the number displayed on your web page for refunds, but I found no joy there.  Can you please assist urgently?

3 Replies

Re: Refund Request - from South Africa

Hi @Frikkie 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on +27 117 075 566 between 9:00AM – 6:00PM or connect using the below link.

McAfee Consumer Support 


Level 7
Report Inappropriate Content
Message 3 of 4

Re: Refund Request - from South Africa

I currently have the same issue, the number you listed does not exist. I have contacted my bank and disputed the renewal, as I am not able to get into contact with anyone that can help me.

Re: Refund Request - from South Africa

I am also very frustrated - I’ve been charged twice for my renewal and tried to call the number listed in the reply to this thread but that number doesn’t exist. The number listed on the website is also “only for corporate customers” and the chat bot doesn’t work for South Africa. 

Please can someone message me to resolve this. 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community