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Frikkie
Level 7
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Message 1 of 4

Refund Request - from South Africa

Hi, I would like to request a refund for an auto renewal that was deducted from my bank account .  I have tried to contact the number displayed on your web page for refunds, but I found no joy there.  Can you please assist urgently?

3 Replies

Re: Refund Request - from South Africa

Hi @Frikkie 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on +27 117 075 566 between 9:00AM – 6:00PM or connect using the below link.

McAfee Consumer Support 

Regards,
Hari

Werner66
Level 7
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Message 3 of 4

Re: Refund Request - from South Africa

I currently have the same issue, the number you listed does not exist. I have contacted my bank and disputed the renewal, as I am not able to get into contact with anyone that can help me.

Re: Refund Request - from South Africa

I am also very frustrated - I’ve been charged twice for my renewal and tried to call the number listed in the reply to this thread but that number doesn’t exist. The number listed on the website is also “only for corporate customers” and the chat bot doesn’t work for South Africa. 

Please can someone message me to resolve this. 

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