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StuWaters73
Contributor
Message 1 of 7
‎05-04-2021 04:27 PM

Refund My Auto Renewal

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Hi there.  I have just had my subscription renewed, but no longer have the computer.  I have registered with Customer Support online, and have also tried calling the number provided without success.  Can someone please contact me to arrange a refund.  I have a Service Number.

Thanks

1 person had this problem.
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1 Solution

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Madhan
McAfee Retired
McAfee Retired
Message 6 of 7
‎05-20-2021 06:55 PM

Re: Refund My Auto Renewal

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Hello @StuWaters73 

We have contacted you successfully and processed Refund. Please feel free to contact us if you are willing to purchase McAfee in future.

Regards,
Madhan M

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6 Replies
Peacekeeper
MVP
MVP
Message 2 of 7
‎05-04-2021 07:29 PM

Re: Refund My Auto Renewal

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post the service number please.

I have pinged a mod to assist

@Madhan can you assist this user please

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StuWaters73
Contributor
Message 3 of 7
‎05-04-2021 08:57 PM

Re: Refund My Auto Renewal

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Thanks @Peacekeeper 

Service number is 2954615975.

Stu

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StuWaters73
Contributor
Message 4 of 7
‎05-12-2021 10:22 PM

Re: Refund My Auto Renewal

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Hi @Peacekeeper , 

Yet to hear from @Madhan , can I please get an update.

Thanks

Stu

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Madhan
McAfee Retired
McAfee Retired
Message 5 of 7
‎05-13-2021 12:23 AM

Re: Refund My Auto Renewal

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Hi @StuWaters73 

Due to nature of this incident, we will contact and help resolve your issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

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Madhan
McAfee Retired
McAfee Retired
Message 6 of 7
‎05-20-2021 06:55 PM

Re: Refund My Auto Renewal

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Hello @StuWaters73 

We have contacted you successfully and processed Refund. Please feel free to contact us if you are willing to purchase McAfee in future.

Regards,
Madhan M

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StuWaters73
Contributor
Message 7 of 7
‎05-25-2021 01:43 PM

Re: Refund My Auto Renewal

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Thank you @Madhan

Great communication and called at the requested time.  Refund now received.

Thanks!

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  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer).
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 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
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