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Esti
Contributor
Message 1 of 7

Refund For Autorenewal

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I have problem with unexpected renewal to my credit card. For that, I have several service requests to claim refund through refund request forms. After I fill out the refund request forms, automatically give number that I can't contact from Indonesia. I also reach McAfee Official Account on Facebook Messenger but no response until now. Please support for my refund problem. Thank you

2 Solutions

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 2 of 7

Re: Refund For Autorenewal

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Hi @Esti 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

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Hari_durairaj
Moderator
Moderator
Message 4 of 7

Re: Refund For Autorenewal

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Hi @Esti 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari

View solution in original post

6 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 7

Re: Refund For Autorenewal

Jump to solution

Hi @Esti 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

Esti
Contributor
Message 3 of 7

Re: Refund For Autorenewal

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Hi @Hari_durairaj 

Unfortunately i can't make a contact to the number given on the costumer support page. Also i went to my account and can't open the 'manage auto renewal' page thus mean i can't unsubcribe the product. Please advice, i see many people also experience this. Thank you.

Regard,

Esti

Hari_durairaj
Moderator
Moderator
Message 4 of 7

Re: Refund For Autorenewal

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Hi @Esti 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Hari

elena_mam
Contributor
Message 5 of 7

Re: Refund For Autorenewal

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i have the same problem the phone number you provide doesnt work

elena_mam
Contributor
Message 6 of 7

Re: Refund For Autorenewal

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have the same problem the phone number you provide doesnt work
Jennifermar
Contributor
Message 7 of 7

Re: Refund For Autorenewal

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Really sorry to hear that. but do you have checked your own phone might have the issue. Many time our old android phone doesn't support the new softwares. That is why I suggest you add your phone. 

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