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Atty_Mara
Contributor II
Message 1 of 37

Hello,

my McAfee subscription was just a gift to me last year for a 3device 1 year subscription. However, it was automatically renewed and I want it cancelled. I spent the whole day trying to contact you and dialling the customer support but to no avail since whenever dialled, "it is not yet in service". I hope you can assist me on this, have the renewal cancelled and the auto charge to the credit card refunded. 

Please assist me on this.

1 Solution

Accepted Solutions
Kumar_suman
Moderator
Moderator
Message 10 of 37

Re: REFUND

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Hi @Atty_Mara 

Greetings from mcafee.

As we discussed on the call, we have initiated the refund from our end. Your refund order number is CS2915186928.

Regards,
Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

36 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 37

Re: REFUND

Jump to solution

Hi @Atty_Mara ,

Greetings from McAfee.

We have sent you a private message. Kindly revert back with the required details to help you regarding refund.

Regards,

Kumar

Atty_Mara
Contributor II
Message 3 of 37

Re: REFUND

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hello, where can I open the personal message you sent?

Atty_Mara
Contributor II
Message 4 of 37

Re: REFUND

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where can i open the private message?
Atty_Mara
Contributor II
Message 5 of 37

Re: REFUND

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@Kumar_suman i dont know where to open the private message
Kumar_suman
Moderator
Moderator
Message 6 of 37

Re: REFUND

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Hi @Atty_Mara ,

On the top right corner, you will see an envelop. kindly open the message and reply with the required details.

Regards,

Kumar 

Atty_Mara
Contributor II
Message 7 of 37

Re: REFUND

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i am opening this using smartphone. there is no envelope in the top right corner.
Atty_Mara
Contributor II
Message 8 of 37

Re: REFUND

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i hoe you can help me.
Kumar_suman
Moderator
Moderator
Message 9 of 37

Re: REFUND

Jump to solution

Hi @Atty_Mara ,

Greetings from McAfee.

In order to send private message through phone, You can click on my User Name and scroll down to find "send this user a private message".

Kindly send your email address, Phone number and best time to reach you through private message.

Regards,
Kumar

Kumar_suman
Moderator
Moderator
Message 10 of 37

Re: REFUND

Jump to solution

Hi @Atty_Mara 

Greetings from mcafee.

As we discussed on the call, we have initiated the refund from our end. Your refund order number is CS2915186928.

Regards,
Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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