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REFUND request urgent

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REFUND request urgent

I would like to ask for a refund for the annual subscription to the protection package for my laptop (McAfee LiveSafe for 1 device).  Unfortunately, I no longer have the app in use on my laptop ( I have uninstalled it) and I do not understand why the amount has been paid even though I no longer use your service, and I even did not select to pay the amount annually. 

I called 5 different numbers that said were non existing, and you'd better not answer me with the same link I've already accessed 1000 times, believe me I called all the numbers displayed on your site. If you do not offer me a solution to this problem, which is quite serious, especially since your company should be a prestigious one, I will have to find unfortunately, other methods such as suing you. It's not normal to take money for some services that I don't even use

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Re: REFUND request urgent

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Hi @mirunaeva 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Edward Franso

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1 Reply

Re: REFUND request urgent

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Hi @mirunaeva 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Edward Franso

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