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I had subscribed for the 1 year program and  my one year subscription was auto-renewed, with 100 euro charge. The thing is that i had turned of the auto-renewal option and an email was sent to me that i had indeed turned it of so i dont know how this happened.

I filled out the 'request a refund' form on the website and it gave me a customer service reference number and a number to call customer support.  But to no avail, I have not been able to get through to customer support and the online chat seems to be of no help.

Looking forward for my problem to be resolved.

With regards,


1 Reply


Hi @Eva_89 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Sudharsanam G

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