Good Day McAfee Team!
I would like to request for your assistance regarding the automatic renewal fee that you have charged to my debit card amounting to PHP 3,500.00. My subscription will end supposedly on July 14, 2021 but you have automatically renewed the plan last June 14, 2021 without my consent. Here's the details:
|Name: Acer Customer|
Order #: CS2766043827
Receipt date: Monday, 14 June 2021
Starts: Wednesday, 14 July 2021
Expires : Thursday, 14 July 2022
Kindly refer to the service Request # 1-70420681 or 1-70420481 that was given thru email by the McAfee Consumer Support.
I have no other ways of communicating with you other than via email or social media only. I can't contact the numbers that was given to me.
I am hoping and looking forward that my concern will be resolved the soonest possible time.
Thanks and Regards,
Sheila Anne Saquilayan
Solved! Go to Solution.
Hi @Allwyn_GI !
Thank you for your response. I already replied to your private message.
I hope that this will be resolve soon.
I really do appreciate your kind assistance.
Hi @Allwyn_GI ,
I think you are trying to call me earlier but I wasn't able to answer it. Apologies for that.
You may try to contact me, anytime today. I will be waiting for your call.
Thank you for your kind assistance.
Thanks and regards,
Hi @Allwyn_GI ,
Thank you for your kind assistance. Someone from McAfee had contacted me earlier. I will just be waiting for the actual refund on my account.
Kudos to all of you. Keep safe.
Hello, I posted a similar concern recently.
I hope a staff of the team can check it out.
I have the same concern. Got the auto renewal invoice today without consent. I cant contact the number provided and there is no chat support who can assist further. May I request for assistance please. I would like to request for refund.
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