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sheine_12
Level 8
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Message 1 of 10

REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Good Day McAfee Team!

 

I would like to request for your assistance regarding the automatic renewal fee that you have charged to my debit card amounting to PHP 3,500.00. My subscription will end supposedly on July 14, 2021 but you have automatically renewed the plan last June 14, 2021 without my consent. Here's the details:

Name: Acer Customer
Order #: CS2766043827
Receipt date: Monday, 14 June 2021
 
 

 

McAfee® LiveSafe™
P3500.00 for 1 YEAR

Subtotal before VAT/tax: P3500.00
 
 Order #: CS2766043827  
 McAfee® LiveSafe™ ( 1-year subscription )P3500.00 
 VAT / TAX- 
    
 TotalP3500.00 
    
 
PAYMENT DETAILS
We received your payment
Your MASTERCARD has been charged.
 

 

 
SUBSCRIPTION INFO
McAfee® LiveSafe™
Starts: Wednesday, 14 July 2021
Expires : Thursday, 14 July 2022

 

Kindly refer to the service Request # 1-70420681 or 1-70420481 that was given thru email by the McAfee Consumer Support. 

I have no other ways of communicating with you other than via email or social media only. I can't contact the numbers that was given to me.

I am hoping and looking forward that my concern will be resolved the soonest possible time.

 

Thanks and Regards,

 

Sheila Anne Saquilayan

1 Solution

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Allwyn_GI
Moderator
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Message 3 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi @sheine_12@Kittipart,

We will help you. I have sent personal message to both. Kindly check and respond to it.

Regards,

Allwyn I

 

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9 Replies
Kittipart
Level 7
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Message 2 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Me too. I would like to refund and refer to the Service Request 1-70284611 (Thailand)

Allwyn_GI
Moderator
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Message 3 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi @sheine_12@Kittipart,

We will help you. I have sent personal message to both. Kindly check and respond to it.

Regards,

Allwyn I

 

sheine_12
Level 8
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Message 4 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi @Allwyn_GI !

Thank you for your response. I already replied to your private message. 

I hope that this will be resolve soon.

I really do appreciate your kind assistance.

 

Regards,

 

Sheila 

sheine_12
Level 8
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Message 5 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi @Allwyn_GI ,

 

I think you are trying to call me earlier but I wasn't able to answer it. Apologies for that.

You may try to contact me, anytime today. I will be waiting for your call. 

Thank you for your kind assistance.

 

Thanks and regards,

Sheila 

sheine_12
Level 8
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Message 6 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi @Allwyn_GI ,

 

Thank you for your kind assistance. Someone from McAfee had contacted me earlier. I will just be waiting for the actual refund on my account.

Kudos to all of you. Keep safe.

 

Regards,

 

Sheila

Camille
Level 7
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Message 7 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hi! Kindly attend also on my refund request. Thank you very much. 

 

Service Request Number is 1-73413781

LaniLei
Level 7
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Message 8 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Hello, I posted a similar concern recently. 

 

I hope a staff of the team can check it out.

 

Many thanks.

 

Link of post: https://community.mcafee.com/t5/Consumer-General-Discussions/REFUND-REQUEST-FOR-AUTO-RENEWED-ANNUAL-...

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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Can you help me too? I have same problem as them. I cannot contact you through call. I can only contact you through email and social media. I need a refund on a auto renewal charge that you post on my credit card.
April2843
Level 7
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Message 10 of 10

Re: REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

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I have the same concern. Got the auto renewal invoice today without consent. I cant contact the number provided and there is no chat support who can assist further. May I request for assistance please. I would like to request for refund. 

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