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Lucy1
Level 7
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Message 1 of 7

REFUND - Auto renewal

My subscription has been automatically renewed today and £79.99 taken from my bank account. I don't require the service any longer so would like to get this refunded in accordance with the terms and conditions but am unable to contact anyone to get this arranged. Please help and arrange an immediate refund today please

6 Replies
krishna55
Moderator
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Message 2 of 7

Re: REFUND - Auto renewal

Hi @Lucy1 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

Lucy1
Level 7
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Message 3 of 7

Re: REFUND - Auto renewal

I am unable to open my Private Messages

Lucy1
Level 7
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Message 4 of 7

Re: REFUND - Auto renewal

Send me an email with the information please

SunnyT
Level 7
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Message 5 of 7

Re: REFUND - Auto renewal

I have the same issue. Please help me

cyberdude
Reliable Contributor
Reliable Contributor
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Message 6 of 7

Re: REFUND - Auto renewal

hello @Lucy1 

to access private message sent by moderator do as follows;

if you are logged in to this community you will see an envelop/mailicon next to your username right upperside.

if you click on this envelop/mailicon you will see the private message overthere.

click on message subject line  to open and below of openend message is a reply button ect.

if you don't see this envelop/mailicon try using Edge or Firefox browser. 

i am using Edge browser and  envelop/mail icon is visible and working. another user that was using different browser switched to Firefox that worked.

does this help perhaps ?

greetings

krishna55
Moderator
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Message 7 of 7

Re: REFUND - Auto renewal

Hi @Lucy1 

Greetings from McAfee.

As we discussed, we have initiated the refund from our end. 

Regards,

Krishnamanikandan KS

 

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