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Aoifedon
Level 7
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Message 1 of 5

RE: Refund

Hi there, 

I would like to request a refund of the automatic renewal subscription I was charged with today. The company has charged me for the past 3 years (latest on the 3rd of June) while I've tried to cancel my subscription but customer service have never responded. 

I understand there are dates and times tied into refunds however if I cannot cancel a subscription I don't use how can I request a refund. 

 

Regards

 

Aoife Donnelly

4 Replies

Re: RE: Refund

Hi @Aoifedon  

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Hari

Aoifedon
Level 7
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Message 3 of 5

Re: RE: Refund

Hi Hari,

The support page is coming up as a blank website and has been for some time now. Is there an email address I can address my concerns to?

 

I have been charged for 3 years in a row and have been put in roundabouts without any way of being able to cancel my subscription. 

 

Regards

Aoife D

Venkat_YM
Moderator
Moderator
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Message 4 of 5

Re: RE: Refund

Hi @Aoifedon 

Greetings from McAfee.

Sorry for the inconvenience caused.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

Amal0
Level 8
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Message 5 of 5

Re: RE: Refund

I have the same issue too. The support page is blank.

I need your help 

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