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Aoifedon
Contributor
Message 1 of 6

RE: Refund

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Hi there, 

I would like to request a refund of the automatic renewal subscription I was charged with today. The company has charged me for the past 3 years (latest on the 3rd of June) while I've tried to cancel my subscription but customer service have never responded. 

I understand there are dates and times tied into refunds however if I cannot cancel a subscription I don't use how can I request a refund. 

 

Regards

 

Aoife Donnelly

1 Solution

Accepted Solutions
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: RE: Refund

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Hi @Aoifedon  

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Hari

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5 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: RE: Refund

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Hi @Aoifedon  

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Hari

Aoifedon
Contributor
Message 3 of 6

Re: RE: Refund

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Hi Hari,

The support page is coming up as a blank website and has been for some time now. Is there an email address I can address my concerns to?

 

I have been charged for 3 years in a row and have been put in roundabouts without any way of being able to cancel my subscription. 

 

Regards

Aoife D

Venkat_YM
Moderator
Moderator
Message 4 of 6

Re: RE: Refund

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Hi @Aoifedon 

Greetings from McAfee.

Sorry for the inconvenience caused.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

Amal0
Contributor II
Message 5 of 6

Re: RE: Refund

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I have the same issue too. The support page is blank.

I need your help 

rseg4763
Contributor II
Message 6 of 6

Re: RE: Refund

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I had the same problem How can we be refunded if there is no customer service ?
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