×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
confused10
Former Member
Message 1 of 28

Problems reinstalling and mtv etc ?Please help?

After the recent problems I did everything that I was advised to do, but now I can't reinstall my software protection.

I held on the phone for half an hour and on live chat and could not wait any longer.

Please help as I don't know what else to do, it is driving me crazy

Thank you

27 Replies
exbrit
MVP
MVP
Message 2 of 28

Re: Problems reinstalling and mtv etc ?Please help?

Have you run the cleanup tool and was it successful, if not run it again?  Linked under Useful Links at the top of the page as 'MCPR'.

Then try your download.

confused10
Former Member
Message 3 of 28

Re: Problems reinstalling and mtv etc ?Please help?

Thank you for your reply.

yes I have tried every thing and no luck with any thing

I don't have any protection, i tried to ring the helpline and got no answer after waiting for over an hour !

exbrit
MVP
MVP
Message 4 of 28

Re: Problems reinstalling and mtv etc ?Please help?

It says current watiting time 5  to 1`0 minutes but it closes at 1800 hrs.

http://service.mcafee.com/ServiceSelect.aspx?lc=2057&sg=TS&pt=1&st=PHONE

I would try again.

confused10
Former Member
Message 5 of 28

Re: Problems reinstalling and mtv etc ?Please help?

I know it closes at 6pm, I waited for an hour before, and I also did on line chat help and never got a reply either!

this is ridiculous, there is no help coming from mcafee, I am seriosuly thinking about cancelling my subscription!

How do i go about cancelling and getting a refund please?

exbrit
MVP
MVP
Message 6 of 28

Re: Problems reinstalling and mtv etc ?Please help?

There were problems yesterday with the BT servers which prevented people connecting to some McAfee servers but according to other threads here it's been fixed.

Does BT supply the software or do you have an online account here?

https://home.mcafee.com/secure/protected/login.aspx?

What happens when you click that link?

confused10
Former Member
Message 7 of 28

Re: Problems reinstalling and mtv etc ?Please help?

Hi,

I am a BT customer but I purchased my software direct from Mcafee.

I still can't download mcafee total protection?

thank you

JaiPrakash
Former Member
Message 8 of 28

Re: Problems reinstalling and mtv etc ?Please help?

Hi,

To have a clear picture of your issue, kindly reproduce the issue and take a Screen Shot at the stage when the issue occurs and kindly update us.

(To take a screen shot:  Push the “Prt Scr” (Print screen button) once on the top right of your key board > open Ms Paint > go to edit on the top and select paste > save the file and attach to the post)

As well, kindly update us with the following details:

Internet Connection: (DSL / Wireless)....?

Operating System: (Windows XP/ Vista / Windows 7)....?

Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)....?

confused10
Former Member
Message 9 of 28

Re: Problems reinstalling and mtv etc ?Please help?

hello,

I tried to upload a screen shot and it won't let me

The dialogue box says "we arehaving trouble installing your mcafee software, click ok and wait a moment while we fix the issue, once fixed we will automatically continue your installation where it left off"

I have wireless connection,

I have windows 7

I have tried all browsers to try and install the softeware,googlechrome,firefox, ie 8 and 9

Thank you

JaiPrakash
Former Member
Message 10 of 28

Re: Problems reinstalling and mtv etc ?Please help?

Hi,

Kindly Verify whether Java is installed and up-to-date

If Java is not present, install it from http://www.java.com.

Meanwhile Update Microsoft Windows to ensure that your computer is up-to-date, do the following: 

Open Windows Update, You can open Windows Update from your Start menu, or open your web browser and go to http://windowsupdate.microsoft.com

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community