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Andrew2
Contributor
Message 1 of 2
‎11-27-2021 03:08 PM

Problem reinstalling

Hi.

About a week ago my subscription ran out and today for reasons I won't go into I needed to reinstall Windows which means I need to reinstall Total Protection.  I don't have a disk as the purchase was by e-mail from Amazon so I tried reinstalling it from my account page on this website.  I put in the serial number but it says my subscription has run out and won't allow me to go any further.  I know it's run out but I just want to reinstall the software.  I tried doing the same from my Amazon software library page but it gets to the same point and won't allow me to go any further.

Does anyone know how to resolve this please?

.

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1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2
‎11-27-2021 06:25 PM

Re: Problem reinstalling

Hi @Andrew2 

We regret to inform that the expired McAfee subscription can not be installed on the computer. So, we suggest you to renew the subscription to get uninterupted service.

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

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