I bought the Internet security 2012 and tried to install on a new laptop, which had pre-installed the Norton security tool. I uninstalled the Norton program and download the Mc Afee one, but the installation stops with the following message: " Error : An unexpected error has occured. The login process has experienced an unexpected server access error. Please try again." Thereafter the installation is cancelled.
I used the Mc Afee virtual tehnician and cleaned everything, I used also the MC preinstall and everything seems to be OK. Using the MCPR for uninstallation the old MC Afee files, I receive the message: "Incomplete unistallation. some or more files may not have been removed succesfully. see logs for more details." Checking the logs it seems that MSC product was not succesfully removed.
I also cleaned the registries, defragment using Winferno. The installation process brings the same error.
Can somebody help me? Thank you in advance!
Solved! Go to Solution.
Hi,
Try the below steps and check you are able to install the McAfee
Run preinstall tool using the below link
http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Click on the below click here option and login to the McAfee Account
Try Installing the McAfee and check with the issue
The servers may be busy, that might account for the message you got. Which servers it's trying to connect to depends where you are. Leave it a while and try again.
I wouldn't use Winferno to touch the registry. That's just an observation : registry cleaners often take out more than they should.
If any stubborn files remain after uninstallation and MCPR can't or won't remove them there's a product called Revo Uninstall which some people say is good for this sort of thing, but I can't recommend it as I've never used it.
Message was edited by: Hayton on 28/08/12 22:01:17 ISTI strongly advise you never to use registry cleaners - they are pretty-well guaranteed to wreck a system.
McAfee has the MCPR cleanup tool which is all you need and run it twice if necessary. (See Useful Links at the top of this page and always download a fresh copy as it is updated frequently)
Also you should get rid of Norton remnants using their removal tool: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=1&product=home&lg=engl...
Hi,
Try the below steps and check you are able to install the McAfee
Run preinstall tool using the below link
http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Click on the below click here option and login to the McAfee Account
Try Installing the McAfee and check with the issue
Thank you very much! I tried your advice and finally it worked out!
Have a nice day!
Glad you are OK now.
Great! Have a great day ahead
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