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Rhody123
Level 7
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Message 1 of 3

Paid upfront and still not getting rid of viruses or anything else.

2 weeks ago i signed up and paid for a 2 year subscription,but absolutely nothing has been done to prevent hackers or anything else and i am furious,cause all they do is keep telling me to renew my subscription.

i have looked at my bank statement and sure enough the fee has been taken.

i downloaded all that was requested,and still not any result.

i will be honest,i am not au fait with all this tech stuff,and until recently never ever have i had any problems,frankly i am appalled with the service.

2 Replies

Re: Paid upfront and still not getting rid of viruses or anything else.

Hi @Rhody123 

Greetings from McAfee

We are sorry for the inconvenience caused. Kindly follow the below steps and update us the issue status

  • Disable information alerts in McAfee (Open McAfee >> Settings >> General Settings >> Information alerts)
  • Disable Sites notification on your browser (Open Browser >> Settings >> Security and Privacy >> Site Settings >> Notifications)

For more information we request you to contact our consumer support on 1-866-622-3911 or connect using the below link.

McAfee Consumer Support -

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

Rhody123
Level 7
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Message 3 of 3

Re: Paid upfront and still not getting rid of viruses or anything else.

the link i was sent does'nt work...and frankly i now want my money back,i cannot believe i keep being told my subscription has run out,how on earth can that be when i've only recently signed and paid for 2 years....what a rip off,and what an appalling set up,i am disgusted.

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