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Brian007
Contributor
Message 1 of 10

Outlook 2016 and McAfee add-in causing sending of blank emails

Sometimes when I reply to emails, Outlook sends a blank email to the person it goes to and it is also blank in my sent items.  If I forward the same email to myself, it inserts the following (or similar) into the message:

瀐㓞tml xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">

If I disable the McAfee add-in in Outlook it works fine.  Looks like other people have same issues and MacAfee looks like it’s the problem. See here https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-is-adding-unwanted-text/d711f20d-5aea...

and https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-remove-this-from-the-first-line-o...

 

 Any ideas how this is fixed or is McAfee just not compatible with the latest version of Outlook 2016?

9 Replies
ken925
Contributor
Message 2 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

I have this problem too using McAfee Total Protection and Outlook 2016 on a Windows 10 Home PC.

McAfee started put a footer on emails saying  "Scanned by McAfee® Total Protection™ and confirmed virus-free" on 21 Feb 2019 between 11.51 and 12.51 UTC. There a logo associated with this text which Oulook normally does not download. I manged to get rid of the header ꧀㏪tml xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">  by downloading the logo so I suspect it has something to do with the adding of the Scanned by McAfee.. footer and logo.

ken925
Contributor
Message 3 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

I would like correct the previous post. The addition of  footer on outgoing emails saying  "Scanned by McAfee® Total Protection™ and confirmed virus-free" started between 10th and 12th of Feb not on the 21 Feb as previoulsy stated. Sometimes the emails are sent correctly, sometimes they are completely blank and sometimes they have header ꧀㏪tml xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">

Abby_L
Contributor
Message 4 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

Have you got a solution for this problem?

Daniel_U
Contributor
Message 5 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

Is anyone from McAfee looking at this? Will there be a fix other than just turning McAfee add-in off?
itsecman
Contributor II
Message 6 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

I am having this issue as well, and I know of at least one other person in the same position.This is starting to get annoying and embarrassing as my clients are either receiving Blank emails from me or ones with a line of nonsense. This makes me look unprofessional and may impact my business.

Can someone please look at this?

Thank You 

Peacekeeper
Message 7 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

@muthu_ganesh

@sivasubramanian

This appears to have been unanswered for a while can one of you mods look into it please.

@itsecman 

Many thoughts on the net  re this better see if a mod can assist

sivasubramanian
Moderator
Moderator
Message 8 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

@itsecman @Brian007 @Daniel_U @Abby_L 

Hi All,

Please reinstall McAfee and check if issue persists. 

Regards
Siva

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
WhitJG
Contributor
Message 9 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

What portion of McAfee Total Protection needs to be reinstalled? Does something need to be uninstalled prior to the reinstall?

itsecman
Contributor II
Message 10 of 10

Re: Outlook 2016 and McAfee add-in causing sending of blank emails

I didn't end up uninstalling anything,.In the end, I went into the McAfee Anti-Spam options and under the Outgoing Email scan section, I deselected the "add a McAfee signature to indicate emails are safe" option. This seemed to resolve the issue.

 

Hope this helps

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