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sgc9191
Contributor
Message 1 of 4
‎12-17-2010 06:46 PM

Need to put a file in Trusted Program Section

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Hello Mcafee Community,

       My Mcafee antivirus is deleting files without asking me to allow it or block it. It is currently listed as a quarantined item. If I try to restore it, the file keeps being sent back to the quaratine area without asking me again to allow it or block it. The files are Artemis!5F73FD0405E3, Artemis!ED9C86197C61, Generic.dx!tmr, and Artemis!8ED167EDBA7E. These files are not trogans. They are used as files for a game. Mcafee assumes that these files are trojans and immediately deletes them. Also, if I unstall Ccafee, the progam is able run normally. How am I able to put these files as a trusted program in Mcafee?

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jmckee
Contributor III
Message 2 of 4
‎12-18-2010 12:25 AM

Re: Need to put a file in Trusted Program Section

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I had the same experience with the recent DAT updates. See the following:


http://community.mcafee.com/thread/30629?start=0


View solution in original post

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jmckee
Contributor III
Message 2 of 4
‎12-18-2010 12:25 AM

Re: Need to put a file in Trusted Program Section

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I had the same experience with the recent DAT updates. See the following:


http://community.mcafee.com/thread/30629?start=0


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sgc9191
Contributor
Message 3 of 4
‎12-18-2010 01:58 PM

Re: Need to put a file in Trusted Program Section

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Alright I see. Thanks! this information is really helpful. When tech support checked it, how did they resolve the issue? did they update mcafee? In other words, how did let your file pass mcafee's firewall?

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jmckee
Contributor III
Message 4 of 4
‎12-18-2010 03:50 PM

Re: Need to put a file in Trusted Program Section

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It hasn't been fixed as yet.

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