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spottedcow
Contributor
Message 1 of 3

Need a refund!

I have been on hold for over an hour this morning (estimated time was 5-10 min). I need a refund for the auto renewal that hit my account. Very frustrating that the only solution is to call the phone # and wait despite paying hundreds for this service. 

2 Replies
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 3

Re: Need a refund!

Hello @spottedcow ,

We are extremely sorry for the inconvenience caused, unfortunately we don't have an option to initiate refund through community. So we kindly suggest you to try contacting support by accessing the below link, in this process if you face any problem please feel free to respond back to this post so that we can take this further.

Support Link.

Regards,
Rajiv S 

spottedcow
Contributor
Message 3 of 3

Re: Need a refund!

The only solution at the link is to call the phone #. I was on hold for 1 hr 34 min this morning before I had to hang up and have been on hold 45 min and counting now. The link also says it is estimated to be a 5-10 wait time. It’s a very unfair business practice to not allow customers an easy refund solution and to make them wait on hold for over 2 hrs to resolve this. 

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