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My update makes problem during installation.Please help me.

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Hi everyone..!! I am using McAfee in my DELL laptop.

There was a nice time with McAfee but now

WHEN I UPDATE, THE UPDATES ARE DOWNLOADED 100% BUT INSTALLATION RUNS TILL 66%

and i get a message INSTALLATION ERROR.. YOUR COMPUTER IS AT RISK..

So please help me to come out of this problem..

1 Solution

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karthiks
Level 12
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Message 6 of 8

Re: My update makes problem during installation.Please help me.

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senthil_kumar,

Before we proceed with further TBS, kindly use the below removal tool to remove the McAfee completely. After removing the McAfee, reinstall the McAfee from online and check the issue.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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7 Replies
karthiks
Level 12
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Message 2 of 8

Re: My update makes problem during installation.Please help me.

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senthil_kumar,

Please update me the below details

What is the type of operating system you are using ? What is the service pack installed?

What is the type of Internet Connection ?

What is the version of McAfee ? Open McAfee - > go  to About- -> get me the versions

What is the name of the McAfee product you have installed on the machine ?

Re: My update makes problem during installation.Please help me.

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Thanks a lot for your immediate response. And I'm sorry for my late reply.

The details are as follows :

1. My OS is WINDOWS 7 HOME PREMIUM (SERVICE PACK 1)

2.I'm using BSNL BROADBAND UNLIMITED USAGE PLAN

3.The McAfee i'm using is

                                  VERSION: 11.6

                                  BUILD : 11.6.477

4.It is named as McAfee Security Center

The problem still persists and badly in need of your assistance.

Regards

Senthil Kumar M

nehalreads
Level 10
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Message 4 of 8

Re: My update makes problem during installation.Please help me.

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Hi senthil_kumar,

I have send a private message asking some detail's. Please reply me back with requested information .

nehalreads
Level 10
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Message 5 of 8

Re: My update makes problem during installation.Please help me.

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Hi senthil_kumar,

Thanks for your reply. You can expect a call from my end to fix this issue. I have replied back to the same message with the call back time.

karthiks
Level 12
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Message 6 of 8

Re: My update makes problem during installation.Please help me.

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senthil_kumar,

Before we proceed with further TBS, kindly use the below removal tool to remove the McAfee completely. After removing the McAfee, reinstall the McAfee from online and check the issue.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

View solution in original post

Re: My update makes problem during installation.Please help me.

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Hi Karthiks,

      I uninstalled and then reinstalled my McAfee product and the problem is resolved now.

My computer is up to date. Thanks a lot for your assistance.

Regards,

Senthil Kumar M

karthiks
Level 12
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Message 8 of 8

Re: My update makes problem during installation.Please help me.

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You are welcome Senthil, thanks for confirming it

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