cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mcafee blocking mathtype application in word

Hello!

I use the Mathtype plugin in microsoft word however Mcafee is blocking this application.

I get the warning: "Word can not open document: user does not have access privileges".

How can I solve this problem?

Thank you,

Fernando

12 Replies
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 13

Re: Mcafee blocking mathtype application in word

Discussion successfully moved from Consumer to General Discussion

Note: Moved out of Moderation Queue.

Cliff
McAfee Volunteer

Re: Mcafee blocking mathtype application in word

Disable Mcafee real time protection does the doc open now if now might not be a McAfee issue. I assume it is now giving a malware detection warning if so that is another issue.

Re: Mcafee blocking mathtype application in word

Hello Peacekeeper

I did this before going to the forum. I reinstalled windows and all applications one by one. With each application I tried to open the document. I discovered that the incompatibility occurs with McAfee WebAdvisor.

The word document only opens if McAfee WebAdvisor is not installed. I do not know what causes this incompatibility.

Thank you very much for your reply!

Re: Mcafee blocking mathtype application in word

Ok will ping the WA team guru.

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 13

Re: Mcafee blocking mathtype application in word

It is my understanding that a Tech 2.5 will be reaching out to you in a effort to investigate your issue.

Cliff
McAfee Volunteer

Re: Mcafee blocking mathtype application in word

Ok. Thank you so much for the effort.

Re: Mcafee blocking mathtype application in word

A tier 2.5 support tech has been asked to gather details and logs from you. he will then submit them to the WA developers to get this issue addressed. He should be in contact with you soon.

selvan
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 9 of 13

Re: Mcafee blocking mathtype application in word

Hi Fernando

I would like to test this application in my Lab PC and post back my findings. I'll start my investigation based on Web Advisor.

sanjay
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 10 of 13

Re: Mcafee blocking mathtype application in word

I have sent you a PM, please reply to it. Thank you.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community