Hello!
I use the Mathtype plugin in microsoft word however Mcafee is blocking this application.
I get the warning: "Word can not open document: user does not have access privileges".
How can I solve this problem?
Thank you,
Fernando
Discussion successfully moved from Consumer to General Discussion
Note: Moved out of Moderation Queue.
Disable Mcafee real time protection does the doc open now if now might not be a McAfee issue. I assume it is now giving a malware detection warning if so that is another issue.
Hello Peacekeeper
I did this before going to the forum. I reinstalled windows and all applications one by one. With each application I tried to open the document. I discovered that the incompatibility occurs with McAfee WebAdvisor.
The word document only opens if McAfee WebAdvisor is not installed. I do not know what causes this incompatibility.
Thank you very much for your reply!
Ok will ping the WA team guru.
It is my understanding that a Tech 2.5 will be reaching out to you in a effort to investigate your issue.
Ok. Thank you so much for the effort.
A tier 2.5 support tech has been asked to gather details and logs from you. he will then submit them to the WA developers to get this issue addressed. He should be in contact with you soon.
Hi Fernando
I would like to test this application in my Lab PC and post back my findings. I'll start my investigation based on Web Advisor.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: