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Re: McAfee will not install

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It sounds like it's objecting to something else that is installed.  Did you have any other security software installed?

Nisa51
Level 9
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Message 12 of 16

Re: McAfee will not install

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Yes there is AVG installed and something called Microsoft security Essentials.

Basically what happened I needed a reinstall of Windows xp, my repair man did this but installed avg and microsoft security essentials while he did all the necessary updates and installed a couple of my programmes. And to be honest I dont know how to disable avg

Re: McAfee will not install

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Your repair man erred on the side of caution but actually is making a mistake as you should never run 2 antivirus applications together. They can clash and actually allow infection in.

Go to Control Panel >> Security and enable Windows Firewall.

Then go to Control Panel >> Add or Remove Programs

Uninstall Microsoft Security Essentials

Uninstall AVG

If McAfee is mentioned in that program list then uninstall it too.

Reboot if asked to.

Run the MCPR cleanup tool which is listed under Useful Links at the top of this page and reboot immediately it asks you to.

Then go to your online account and reinstall McAfee.

If you want to keep extra anti-malware on hand I recommend one or two of the 3rd party tools half way down this page:  https://community.mcafee.com/docs/DOC-2168

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Dinz
Level 16
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Message 14 of 16

Re: McAfee will not install

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Hi Nisa1,

I understand that you have spent lot of time and effort  with this regards, please let me know if you are interested in a call back from me , where in I could diagnose the issue and get it fixed for you . Please check your mail box and reply to the mail I have sent with regards to this post . I will be awaiting your reply mail to get this issue fixed and to see you post back to this thread that the issue is reslolved .

Thanks

on 9/8/11 5:54:07 AM GMT-06:00
Nisa51
Level 9
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Message 15 of 16

Re: McAfee will not install

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Thank you Dinz I did what Ex-Brit said and uninstalled and removed avg and the microsoft security essentials.

and WOOT I have my McAfee back now and running.

thank you so much all for your patience and suggestions.

Re: McAfee will not install

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Glad you are up and running, all the best.  ;)

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