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CJ2
Level 7
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Message 1 of 2

McAfee support system is awful

Dear McAfee support.

Your support techs are wonderful if one can actually get on to one.. Your support web pages leave much to be desired, they are very confusing and it is very difficult to use the chat application with many screens and buttons to press before you finally get on to somebody. I found the whole experience very frustrating.

To add insult to injury, I got an email today asking for a response to a service request with a link.

Most people would know not to click a link in an email… I mean, come on McAfee, you should know better then that….

There seems to be no way to access the service request from the web site unless you click the link.. Just nuts.

On top of that, you need to be logged in to respond to the service request. Given that my issue was that I couldn’t log on due to 2FA issues, well,  need I say more?

As I said, the support staff were great so no problems there but the support pages and UX need an urgent and serious overhaul.

 

1 Reply
Venkat_YM
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Re: McAfee support system is awful

Hi @CJ2 

Greetings from McAfee.

Sorry for the inconvenience caused.

McAfee aware of this issue and working towards the resolution. However, Kindly provide more information to help you further.

Is the OTP completely not receiving or getting delayed?

Have you activated any do not disturb service for McAfee messages? 

Did you check by clicking on sign in with one time passcode?

Alternatively, Kindly contact our support line number for immediate assistance 866-622-3911.

Regards,
Venkat

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