Alright Boss Aldrin.
Fact is I contacted them many times - they have registered the issue many times => they have done nothing about it. I don't think they are bothered.
Message was edited by: fairplay on 28/01/11 08:03:13 CSTHi Fairplay,
I have sent you an email requesting for more details so as we could arrange you with a call back to fix the problem. Also, I happened to review your transcript here in our records and all the time, you reached our tech support there were incomplete attempt ; ie you dint conenct to a technician and thats the reason for the nonrepsonse for your issue.
Expecting your reply email so that we could proceed further with this.
DInesh,
I replied to your email a few days ago and am expecting a return call - so far no one has called back:
1) The whole problem has been described in necessary detail here
2) I do not know what you mean by "incomplete attempt". I made a full and complete attempt. I have described what happened when I tried to contact online help (chat). Email option not available. It's your software that is the problem.
3) I have even diagnosed the issue for you (read thread above). You have merely extended existing licenses by 1 year - incorrectly - and removed the ability to upgrade trial lincenses on new order for new machines. You have also removed the order from my account - luckily I do have a copy of the order number and your automated email response.
Your problems is both technical and sales related - your software does not know how to install upgrades for existing users when they purchase new machines which come with trial versions of McAfee. You just seem to merge the order into extending licenses that already existed.
And of course on top you are unreachable by claimed means,
Rgds.
Hi fairplay,
I understand your frustration and realize that you have spent a lot of time and effort because of this. I will do my best to help you resolve this issue. As discussed in our call with you , I m engaged in a study on your account details , I will get back to you soon on this.
Hi Dinesh,
Thanks for the call yesterday. I've now attached screen shots of the two separate orders from your own system - and told you how they are incorrect. Email has been sent to your email address as you advised.
In addition, in case nobody picks it up, I will describe the contents of that email here so you can see it.
Rgds,
My email to above email address:
Dinesh,
Hi Dinesh/McAfeeSupport,
Any progress? I have not heard from anyone. Please can you kindly get back to me with a solution. Nearly 2 weeks have gone by now - the problem is clearly described and established. Please let me know.
Rgds
Well, I guess I can inform my credit card company and try to reclaim my 45 pounds that way.
Still shocked at how callous and irresponsible McAfee are. No response at all. Problem described 20 times in detail. But no response and no interest.
Bizarre way to treat consumers. Bizarre business model.
I am now writing to Sony Vaio of my experiences and since I have purchased 4 high spec laptops from them in the last 8 months, I shall remind them that they need to be careful in adding software solutions.
Hi Fairplay,
Please be informed that we have explained the inconvenience that was caused, that you were unable to get connected with chat support and the current status of your account information and the problem that you face with McAfee subscription ; to the concerned team ( a higher level), your case is been treated with high priority and you will be soon contacted by an supervisor from the concerned team.
Thanks for your patience with this.
Thanks Dinesh:
I was sent an email by someone in the US who is only available after 17:00pm UK time. I called at 18:00 today, but there was only a voicemail:
Thank you,
Fairplay
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