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mdmayes4
Contributor
Message 1 of 2

McAfee making Laptop freeze - Real time scanning turns off

Hi All,

I have a Win 7 64 bit Toshiba (6 months old) and have been happily working along - until Dec 12, 2012.

There was a windo update and a McAfee update - and then my laptop kept freezing (such as IE would open, but never display a page content, adn ctl alt del would go to main screen but never show task manager).

I have tried several things over the past few days - and it appears my pc only runs normally if I delete McAfee.  I have been a user for years, and I love the product.

I thought I would try here before calling - not really prepared to pay for special service when I have never had a problem before - I know it is not a virus or malware (several packages this).

Anyone else had this - or can some one offer help.  I currently have one subscription of mcafee available (deactivated from this machine) - all others seem OK, though one other win7 laptop is now also running very slow, esp in IE.

Thanks

Deb

1 Reply
Peacekeeper
Message 2 of 2

Re: McAfee making Laptop freeze - Real time scanning turns off

I assume that was a 12.1 version update. Ok you took it off try running MCPR after the windows uninstall and then reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

MCPR here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Sometimes an update does not work as well as a clean install. try that and report back. Support is available as well link in useful links tab above. If you still have an issue they need notifying.

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