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Re: McAfee Update Fails if Intrusion Detection is Turned On

It;s a new feature so I would disable it for now and contact Technical Support as previously suggested.

Sc00ter
Level 7
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Message 12 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Just wanted to report back that log files are being reviewed by tier 2 support. 

Re: McAfee Update Fails if Intrusion Detection is Turned On

Any problems?

Sc00ter
Level 7
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Message 14 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Product team wanted second round of log captures.  Will get an update from tier 2 within next two days.

karthiks
Level 12
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Message 15 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Sc00ter,

Kindly post the case number of Tier 2 Interaction so that I can check the status

Sc00ter
Level 7
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Message 16 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

SR# 1030524582

karthiks
Level 12
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Message 17 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Scott,

I have checked your case, found that the log analysis is still under process. Probably your case will get escalated to research team so that they can check this issue with McAfee Engineering. I will update you soon with the details. 

Sc00ter
Level 7
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Message 18 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Just completed my third engagement with tier 2 support.  They collected additional information and will be submitting a bug report to the product team.

karthiks
Level 12
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Message 19 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

Scott,

Reviewed the case notes done by research team, found that your issue is under investigation with McAfee Engineering. Hope you will get an answer soon. I will keep you updated as well

rick210
Level 7
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Message 20 of 25

Re: McAfee Update Fails if Intrusion Detection is Turned On

I also had the same problem with Windows Xp so I unchecked intrusion detection and It fixed my siteadvisor and the mcafee update hang time.

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