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exbrit
MVP
MVP
Message 51 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

Often the Custom Install option is absent when the software is delivered via a 3rd party, your ISP or PC maker for example.

user_30293
Former Member
Message 52 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

McAfee AntiVirus Plus was purchased electronically last month from Amazon (no media) and came from McAfee after entering a code that Amazon provided, so to me that means it came directly from McAfee.  The re-installs came from McAfee after un-installing via Windows 7,  running MCPR, and then going to my account and CSISSetup.exe got downloaded.  No option for a custom install.

exbrit
MVP
MVP
Message 53 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

If I'm not mistaken Antivirus Plus doesn't have a custom option.   I used to have that a while back and I can't remember ever seeing that option either. 

I'll defer to the Moderators and Technician in this thread to follow on with this.

Peacekeeper
Message 54 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

Thanks Peter   can you comment re custom install and Antivirus plus or is this a case of the new installer not having custom option.

jschilberg
Contributor
Message 55 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

Image result for crickets meme

Peacekeeper
Message 56 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

Will try again Mate can you comment re above

selvan
McAfee Retired
McAfee Retired
Message 57 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

Hi guys,

I would suggest downloading from My Account in the evenings (starting 4PM until 12AM)  and see if the old installer downloads. If not let me know so that i can assist privately.

jschilberg
Contributor
Message 58 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

OK, Selvan. I did a download from the McAfee My Account site for my Windows 8.1 Dell Laptop at 8:20p CST US. It went through the installation without offering me any options.

I'll let you know how it works.

John

user_30293
Former Member
Message 59 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

I'm curious - was the name of the Installer CSISSetup,exe?  That's the one I got, and there were no options available during the install.  I could no longer choose to leave out the Vulnerability Scanner nor could I choose to opt out of sending anonymous data to McAfee like I used to be able to do.

jschilberg
Contributor
Message 60 of 95

Re: McAfee Total Protection - Firewall Stops & Stuck In Update Mode

The procedure was completely automated as far as file choices. The name of the file was "Setup_serial_UvuLLgzLQgnhp_Hv1s3nAA2_key.exe". Once executed, it ran by itself to completion. No reboot was required.

John

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