McAfee Customer Support Ignoring Emails!

[henryluedtke]

I am paying for a McAfee subscription but have been having trouble with its installation for months now.

Over those months, I have been contacting customer support to receive assistance but all my 

NEARLY 10 emails have been completely ignored!

All I receive is the automated no-reply email confirmation but no actual support.

So not only am I paying for a service that is not being provided but the support team is ignoring my attempts to fix this problem.

How do I receive support from McAfee?

[siddharth_r]

We apologies for the inconvenience caused, I have sent you a private message. Please respond back with requested information in-order to help and serve you better.

[henryluedtke]

Available 1500 CET 13/02/2020 as expressed in my private message.

I have been paying for 3 months of service and have received nothing during that time because your team has never responded to my repeated requests for help. 

This is very inappropriate. 

-Henry

[henryluedtke]

bump

still nothing. 

[cyberdude]

hello,

have you tried in the meantime as an alternative to contact support by phone or chat and discuss the problem you experience over there ?

you can reach them during working days at office hours at;

https://service.mcafee.com

in the middle of this page there is a button you can contact live support

hope this helps ?

[henryluedtke]

Thank you cyberdude,

it is a great suggestion. McAfee clearly wants phone calls over email. 

However, I no longer have my own phone and obviously cannot use my office phone for personal matters. 

I just do not know what to do other than seeking a refund if I cannot get the product installed. 

Do you know if this service is more geared towards businesses and organizations and that is why I am not getting any help? 

[Peacekeeper]

Ok will ping a mod or two who can then contact you

@Former Member 

@Karthik_K 

Can 1 of you help this user as he has no phone access

[cyberdude]

hello henry,

thank you for your answer.

thanks Peacekeeper for pinging mods for help.

very strange that you don't get any reactions on your sent emails. if you have contact maybe they can investigate.

in the meantime awaiting reactions from the mods;

i can't speak for the business part  of McAfee. i am just a normal consumer client and have contacted local support myself sometimes and that was a good experience.

is contact by chat perhaps a alternative ?

if you visit; https://service.mcafee.com

and in the middle there is on the right side a option button that states contact support.

this will open a new webpage.

when chat is open it will apear on that page as an optiion and time and day when to contact.

this community has also a  non-english section. (german,dansk.swedish ect.) is there a local language section where you could also post your question maybe ?

i hope this helps awaing reactions from the community mods in the meantime......

greetings

[cyberdude]

hello,

i would like to bring up another suggestion;

maybe we can offer here some help with your current problem ?

questions are what is not working at the moment;

is it that the installer does not start or does it start but hangs underway during installation ?

was there another antivirus program on the computer and has this removed  before installing mcafee ?

maybe you could discribe the problem here ?

we are glad to help you in anyway we can

greetings

[Former Member · Accepted solution]

Hi @henryluedtke 

Sorry for the inconvenience caused, please follow the McAfee article "How to troubleshoot McAfee Installation issues"  to install the McAfee product and let us know the status along with the error message and screen shots.

Also we have sent an email regarding the McAfee installation issue you are facing in your computer and waiting for your response.