Yesterday I had to use the system restore because I had a computer problem. When I returned to windows, McAfee said it had updates disabled and no anti virus protection. So I decided to uninstall and install again, now the result is that i can't update my anti virus.
Message was edited by: wicken on 7/14/10 4:50:29 PM CDT
Solved! Go to Solution.
IT`s at the top of this page under useful links.
Hello there,
May I know what is the error reported after the reinstallation ?
Also provide the following details.
What is the computer’s operating system ?
Do we use the mcAfee removal tool to uninstall the programs
Run Mcafee virtual technician from http://mvt.mcafee.com and post me your session id.
Regards,
Dinesh K
McAfee Online Community Moderator
My computer operating system is windows 7.
I didnt use mcAfee removal tool and there was not any error after installation. The only thing i can do now is analyze my computer to detect viruses but i cant update nothing.
Session id: 26567692
Dinz this time i uninstalled with mcafee removal tool and reinstalled the software but after the installation when i tried to search for updates the counter stayed at zero percent.
Please, answer me again.
Hi wicken,
Please open a ticket with technical support chat and send me your service number through a private message; Let me see how best I could get this one fixed for you.
To send me a private message : Click on my avatar and click the option send private message (at the right side).
Regards,
Dinesh K
McAfee Online Community Moderator
"Please open a ticket with technical support chat and send me your service number through a private message" - can you tell me the exact url of the technical support chat?
IT`s at the top of this page under useful links.
If i return to day before i had to use System Restore(Yesterday), that could fix the problem?
This morning, i spoke with a tech support person about this problem and he told me that if in 3hours i still have the same problem in updating, at the weekend the problem with the server is solved.
PS: Question almost answered.
Hello wicken,
Glad that you are OK now , please start a new thread if any more issues
Regards,
Dinesh K
McAfee Online Community Moderator
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