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How to confirm if auto renewal is OFF

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Hello,

 

I have been a long user of McAfee for more than 2 decades; new to this forum on this ID;

Recent lack of support for the alert viewer popup freezing issue thus forcing firewall to be operated in smart access vs preferred lockdown has made me decide to stop renewal;

Product up for renewal next month;

How to confirm if auto renewal is OFF?

The usual checks on the profile page has been done;

Also confirmed from the customer agent that he has deleted the card on file.

But still once In the past the credit card was charged.

Any advice?

1 Solution

Accepted Solutions

Re: How to confirm if auto renewal is OFF

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Hi @AdminUser_IN 

Greetings from McAfee.

We are sorry for the inconvenience caused.

Kindly follow the below steps to know the status of the Auto-Renewal

  • Go to home.mcafee.com
  • Click Login on the top right
  • Enter Email address and Password
  • Click Sign in
  • Scroll down and you can see the Auto-Renewal Status.

For further help, we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Hari

View solution in original post

1 Reply

Re: How to confirm if auto renewal is OFF

Jump to solution

Hi @AdminUser_IN 

Greetings from McAfee.

We are sorry for the inconvenience caused.

Kindly follow the below steps to know the status of the Auto-Renewal

  • Go to home.mcafee.com
  • Click Login on the top right
  • Enter Email address and Password
  • Click Sign in
  • Scroll down and you can see the Auto-Renewal Status.

For further help, we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Hari

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