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wmcole
Level 8
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Message 1 of 3

How to Report McAfee Account Hacked?

I cannot locate a McAfee "portal" to report what appears to be a hack of my McAfee account.  I received and email with an "invoice" for renewal of a product I have but the particulars are wrong (like subscription renewal date etc.).  The "From" address is also not, I believe, one McAfee would use to communicate with me. Supposedly if I click the "Log In and Get This Deal" button I get what is supposed to be a special price.

Other firms impersonated in such "invoice fraud" emails usually have a readily available link for reporting (and attaching, forwarding or uploading the raw version of) such emails, but I can find no such link for McAfee.

More troubling I can find no way to ask them  to check if my account  has been hacked since some of the info in the email appears correct. (Hack or lucky guess, I want to know.)  Email contact with McAfee appears to be no longer supported. And part of my self-supplied online security and privacy protection is rigorously avoiding social media.  As in I do not have, will never have and never have had an account on any social media platform McAfee now seems to require for direct assistance.  Seems a bit weird for an  online security and protection provider.

Further, it seems a security provider such as McAfee would be especially keen to hear about their own customer accounts being hacked or spoofed in order to track down perpetrators for prosecution or bugs for repair.

So, is there an email address, or online link where I can upload said email and ask about the integrity of my McAfee account?

2 Replies
Magesh
Moderator
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Message 2 of 3

Re: How to Report McAfee Account Hacked?

Hi @wmcole 

We are truly sorry for the inconvenience. Due to the nature of the issue we have sent a private message. Pleas respond with the details to contact you to help resolve your query.

Thanks,

mclom
Level 7
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Message 3 of 3

Re: How to Report McAfee Account Hacked?

Hi. I am having a similar problem. Cannot find a human to speak to. I am being advised that I have to renew, but managed to discover that my account is paid up until 6th June 2022. Under an email address that is not mine!!!! I cannot investigate further, or manage my profile. Dont' know what to do. Am poor, and reluctant to pay £70 quid for an engineer to come out to fix something I should be allowed to fix myself with a voice to voice interaction with an expert! What is the point of McAfee putting up this Community Forum if McAfee experts do not answer our queries?
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