I began to install McAfee All Access, encountered a problem with an old version of Norton Symantec, and the McAfee download has halted due to this problem. I deleted Norton and went back to McAfee's download site only to be asked for a 'grant' number followed by captcha characters.
I have my serial number for the purchase, but that is not the same as the 'grant' number.
Any ideas in this community that may help me?
The McAfee product is still not installed.
Solved! Go to Solution.
Did you use the Norton Product Removal tool as well?Uninstall your Norton product using Norton Removal Tool
In addition see the following:Preparing your Windows computer to download and install McAfee Consumer products
Also see:
If all else fails,you can always contact Technical Support 24/7:
Make certain you are current with all of your Windows Updates,to include Internet Explorer. McAfee and other programs require it,in order to function properly. I might add also, there was an (Out of Band) Security Update released yesterday for all Versions of Windows.
Regards,
Catdaddy
McAfee Volunteer Moderator
Consumer Products
Did you use the Norton Product Removal tool as well?Uninstall your Norton product using Norton Removal Tool
In addition see the following:Preparing your Windows computer to download and install McAfee Consumer products
Also see:
If all else fails,you can always contact Technical Support 24/7:
Make certain you are current with all of your Windows Updates,to include Internet Explorer. McAfee and other programs require it,in order to function properly. I might add also, there was an (Out of Band) Security Update released yesterday for all Versions of Windows.
Regards,
Catdaddy
McAfee Volunteer Moderator
Consumer Products
Moved to Consumer > General Discussion - By Moderator
Moved this to SecurityCenter for now - Moderator.
BTW a grant number would refer to Enterprise products from McAfee, are you sure you went to the right download area, which should be here: Antivirus Software and Internet Security For Your PC or Mac | McAfee
Ooops! Sorry Peter, may want to move back to Security Center, My Bad.
Here is just as good.
You clicked on the enterprise download area - start at the consumer area and you will be fine.
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