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90Jack96
Level 7
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Message 1 of 4

FAILURE TO REACH MCAFEE SUPPORT AGENT(S)

Good morning,

I'll try to make this short and to the point.:

Cannot reach Support agents who send messages. Have a service request number. 

But every time they call, my cell doesn't ring, and the call goes immediately to my voicemail. 

I need to speak to the two agents who are calling.  I left two reply messages to the first agent, who did not respond to my e-mail.  The two reasons for trying to reach these agents are (1) to resolve service request number; (2) to determine if the number they are calling from is in my blocked phone list.  

My calling the 1-866-622-3911 to explain the problem is in vain: the person taking the call says the McAfee Support team will call me—and, when they do, the call keeps going into my voicemail.

How can I contact the agents who leave e-mail messages when they don't check their own e-mails?

Thank you.

3 Replies
AvinashP
Moderator
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Message 2 of 4

Re: FAILURE TO REACH MCAFEE SUPPORT AGENT(S)

Hi @90Jack96,

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further. I apologise for the inconvenience.

Regards,
Avinash.

90Jack96
Level 7
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Message 3 of 4

Re: FAILURE TO REACH MCAFEE SUPPORT AGENT(S)

Good afternoon, Avinash,

Okay, thank you.  I found the problem why I was not receiving the McAfee calls.  Phone number 1-866-622-3911 was blocked on wife's cell, which is linked to mine.  1-866-622-3911 was not in my Blocked Numbers list, only in hers.  But, because cells are linked, that's why I didn't get the call.

So now, what do we do?  Can I reschedule another call with the same Service Request Number?  Is there any way I can speak with you?  Can I call you, instead?

Jack

 

AvinashP
Moderator
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Message 4 of 4

Re: FAILURE TO REACH MCAFEE SUPPORT AGENT(S)

Hi @90Jack96,

Thank you for your response, we will arrange a callback from the respective team at the earliest. 

Thanks,
Avinash.

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