Did the Dept of Defense (DoD) Renew their Home Use Benefit

[TurboG]

Does anyone know if the DoD renewed their license for their home users? The DoD agency responsible for the renewal would have been Defense Information Systems Agency (DISA). Product is 3-User McAfee Internet Security.

[Hari_durairaj · Accepted solution]

Hi @TurboG 

We are sorry to say that we don't have any relevant information on this. Please let us know if you have any other concerns or if you need technical assistance please visit our chat support by clicking the below link

McAfee Consumer Support

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Regards,
Hari

[JohnA]

Don't give the answer...we don't know.   Find out.

[David_Hultberg]

The DOD did renew the home use program until 22 MAR 2023. There is a known problem with at least the Windows home use web page, www.mcafee.com/windows/dod.  After entering the company code, your DOD email and clicking get mail, you get a popup window stating "You’ve entered a product code that’s already been used to redeem a McAfee product. Go to your My Account page to download your product and start protecting your computer against viruses, spyware, and other threats." You never get the email to download the software. McAfee tells me their engineers are working on the problem, but there is no estimated time on how long it will take.

[TurboG]

Thanks for the info. FYI, my subscription just went from "expired", to expiring in eight (8) days (now on 30 March 22). I guess that is progress. 

[David_Hultberg]

Has anyone been able to successfully renew their DOD McAfee Home Use Program subscription? I have  had several online line chats with McAfee support and they even called me once. They admitted that they have a known problem and will contact me when it is resolved. Today they closed my ticket without fixing the problem.

[TurboG]

After a 8 day extension (until about now), the SW is set to expire again tonight. DISA's site says the contract was renewed for a year (and the time stamp on the webpage is recent). I tried to re-download using the org code provided thinking the code may have changed from last year, but it says "You have entered a product key that has already been used to download a McAfee product..." Not sure where the issue is. I would speculate a disconnect between DISA's contracting officer and McAfee. Wish they'd figure this out.

[Viewer_xyellow]

You can find out more at https://public.cyber.mil/mcafee-home-use-solutions but unfortunately McAfee is having an issue with DoD licenses so even though you may get the code, it doesn't work.  McAfee  support has indicated they're working on it so may as well get your license.

[David_Hultberg]

I just had a conversation with the DISA help desk. Apparently DISA updated their webpage to indicate the new contract expiration date, but not update the company code to the number for the new contract. No estimate of when the webpage will be corrected.

[TurboG]

Well someone dropped the ball (probably DITCO) . Status now shows "expired". And they wonder my morale is low.