cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tamás
Level 8
Report Inappropriate Content
Message 1 of 5

Customer support pages are blank - Refund

Jump to solution

Dear McAfee team,

I've been trying to reach the customer support site for days via multiple devices/browsers but after some loading time I always end up with a blank page. I would like to request a refund for the auto-renewal subscription which got charged on June 10th. I would like to initiate it asap. Thank you.

Kind regards,
Tamás
3 Solutions

Accepted Solutions
Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 2 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi @Tamás,

Greetings from McAfee.

Sorry for the inconvenience caused.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support number (0160 155 80) for the refund process.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

View solution in original post

Tamás
Level 8
Report Inappropriate Content
Message 3 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi Venkat,

@Venkat_YM  Could you please send me the prefix for the number you shared? In this form, it cannot be dialed. Thank you.

Kind regards,

Tamás

 

View solution in original post

Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 4 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi @Tamás,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

View solution in original post

4 Replies
Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 2 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi @Tamás,

Greetings from McAfee.

Sorry for the inconvenience caused.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support number (0160 155 80) for the refund process.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

Tamás
Level 8
Report Inappropriate Content
Message 3 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi Venkat,

@Venkat_YM  Could you please send me the prefix for the number you shared? In this form, it cannot be dialed. Thank you.

Kind regards,

Tamás

 

Venkat_YM
Moderator
Moderator
Report Inappropriate Content
Message 4 of 5

Re: Customer support pages are blank - Refund

Jump to solution

Hi @Tamás,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

yasmin1
Level 7
Report Inappropriate Content
Message 5 of 5

Re: Customer support pages are blank - Refund

Jump to solution

On September 27, I received an email about a charge of $129 for the automatic renewal of the service. Of course, I immediately canceled the option of automatic subscription renewal, and when I logged into my bank account I was amazed to find out that you had already taken payment. I am not interested in the product. For several days I have been trying to reach you in every way and there is no answer in any way, not even on the phone that is advertised on the website! I'm asking you to help me, all in all I'm asking for a refund for something I have no use for and I didn't even know there was such a thing as automatic renewal. I would appreciate it if you could contact me as soon as possible.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community